We are available to
receive technical support questions 24 hours a day, seven days a week through email.
Although we will usually answer your questions within a few hours, please allow at least
24 hours for a response. For answers to general questions, please consult our FAQ section below.
1. What is a Virtual Domain?
2. Who is Network Solutions?
3. Can I access my domain address with or without the www?
4. Do you offer dial-up Internet access?
5. Do you handle the domain registration process?
6. Can I transfer an existing domain to your servers?
7. How long does it take before my domain name is active?
8. How do I transfer files to my web site?
9. Will I have unlimited access to update my pages?
10. Can I use my account for commercial purposes?
11. Do you offer technical support?
12. How long does it take to set up a new account?
What is a Virtual
A Virtual Domain means having your own domain name (http://www.yourname.com)
without having to install expensive server hardware and software. With a Virtual Domain,
you utilize our server's storage space, however you are still professionally represented
via your own personal Internet web address domain name www.yourname.com and by your
own personal e-mail address domain name email@example.com. You should check
Network Solutions WhoIs service to make sure
that your desired domain name is available.
Solutions is an
independent organization responsible for holding the registration and routing of Internet
domain names. Without them it would be virtually impossible to maintain sanity on the
Internet. The registration fee is $70 for the first two years and $35 per year thereafter
for your virtual domain name. Network Solutions will send you an invoice via email between 2-6
weeks after the domain is registered or you can pay at signup.
Can I access my
domain address with or without the www?
Yes. You will be able to
access the domain address with or without the www in front of the domain name. Example:
[http://www.yourname.com] or [http://yourname.com] is acceptable, whichever you prefer.
Do you offer
dial-up Internet access?
No. You will need local Internet access in order to maintain your web site
and retrieve email addressed to your site. If you have questions concerning your current
Internet access, and whether or not it will comply with our web services, please contact
us via e-mail.
Do you handle the
domain registration process?
Yes. We will contact Network Solutions once your account is activated to request
either a new domain name registration or a domain name modification (transferring an
existing domain to our servers). Please DO NOT submit a registration or
modification template to Network Solutions as this will only delay the process.
Can I transfer
existing domain name to your servers?
Yes. Just be sure to specify
that you are requesting a transfer and NOT a new domain. You should keep the service with
your current provider while waiting for Network Solutions to complete the transfer process. We will
provide you with a temporary IP address so you can mirror the site on our server. All
e-mail and web pages will still be accessed from your current site. When
announces the completion of the transfer there is a 72 hour propagation period where
visitors could go to either site. At the end of the 72 hours you should contact your
previous host to have them delete the old domain from their records and update their DNS
tables. If you use this same provider for your Internet access you will not be able to
access your domain site until they update their DNS.
How long does it
take before my domain name is active?
that your domain name has been registered (or transferred, if applicable), it usually
takes about 72 hours before it is active. All Internet providers must update their records
(DNS tables) to reflect the new site's location.
How do I transfer
files to my web site?
Files must be transferred to
the web server via FTP (File Transport Protocol), Telnet or by using the Microsoft
FrontPage software (please request FrontPage extensions be installed at the time of your
order for this option). If you need FTP, telnet, mail, or other Internet software, visit
Shareware.com or Microsoft's web site.
Will I have
unlimited access to update my pages?
Yes. You have unlimited
access via FTP, Telnet and FrontPage 24 hours a day, seven days a week. As such, you can
create and maintain your web pages on your own computer and upload files to your web site
at your leisure.
Can I use my
account for commercial purposes?
Yes. You can use your account
for commercial purposes. The World Wide Web has become the most efficient and
cost-effective means of making information available to the users of the Internet
community and we encourage our customers to utilize this technology.
Do you offer
technical support to customers?
Yes. We encourage our
customers to send email to firstname.lastname@example.org
with questions or concerns regarding their web service. Your questions will be answered
promptly and courteously.
How long does it
take to set up a new account?
New accounts are generally
set up within 24 hours from the time we receive your order. Once an account is set up an
activation notice will be sent to you via email including your user-ID, password, and FTP
hostname. You can begin uploading files to your new web site immediately. Domain account
users will be given a temporary URL to access their site via the web prior to the
completion of either domain registration or domain modification.
Internet Services & Web Site Hosting
Phone: 505.294.4414 E-mail: email@example.com
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1998-2007, Lucas Technology
Last Updated: April 09, 2014